Why do I need a CCTV Service plan?

A CCTV Service plan is provided to those with fully functional systems in place. If your system is currently faulty, please contact us first as this repair may not be covered by the plan.

All modern IP security cameras and Network Video Recorders feature user upgradeable firmware. If a security vulnerability is found, Hikvision will often fix the vulnerability by issuing a firmware update. As part of our service plans, we ensure that your cameras and recorders are always running the latest, most safe, feature rich and stable firmware.

Peace of Mind

You have wisely invested in a security system to protect your family, home/buisness and possessions. In order to ensure that your system will deliver the protection at all times it is important to keep it in good working order.

Save Money

Regular servicing will also ensure the maximum component life and result in lower system downtime. You will also save money by avoiding non-contracted hourly rates.

What is included in the service plan?

All of our service plans have been carefully created to provide you with peace of mind. The service plan includes one visit every 12 months to carry out routine preventative servicing in accordance with manufacturers specifications. 

The Details are as follows:

• Visual inspection of all major system components, check for damage or deterioration.
• Inspect all camera pictures for optimal image quality.
• Clean all camera lenses and housing glasses.
• Apply SpiderEx – Spider repelling solution.
• Check all lens field of views and adjustments if required.
• Check time and date settings in equipment and update the settings as appropriate
• Perform video and audio signal calibration test.
• Verify recorded playback quality is satisfactory.
• Test remote signalling equipment functionality, where applicable.
• Carry out a video transmission test to remote sites, Where applicable.
• Carry out DVR / NVR recording tests.
• Carry out a video calibration test on all connected monitors.
• Perform remote connection test using external broadband source.
• Ensure remote viewing applications are up to date on all devices.
• Apply firmware update to NVR / DVR (where required)
• Apply firmware update to IP Cameras (where required)
• Return the system to normal operational status.
• Full diognostics

All test results are logged.

What is *not* included in the service plan?

Engineer visits outside of the yearly service visit. This is not a maintenance contract, this is a proactive service plan.

Parts / materials identified that require replacement due to wear and tear, damage or otherwise will be charged at cost.